Rights awareness among Lithuania’s consumers and businesses is improving, justice minister has said, adding that consolidation of three public authorities this year will provide additional impetus for progress in this area.
Juozas Bernatonis
© DELFI / Šarūnas Mažeika

“The trend is very clear and I believe it’s the outcome of systemic work by consumer rights institutions and non-governmental organizations as well as the introduction of European standards for the protection of consumer rights,” Juozas Bernatonis said at a news conference on Tuesday.

According to a survey carried out by market researcher Vilmorus in mid-December, 41 percent of the polled (up by 10 percentage points from 2013) said to have sufficient information about the protection of consumer rights.

More than eight of ten respondents, or 85 percent, said that they would first of all contact the seller if they had a complaint about a product or a service, and 60 percent knew whom to contact next if the seller was trying to evade the responsibility.

More than a half, or 55 percent, of businesses believed that they were sufficiently aware about the protection of consumer rights. However, 60 percent of them had not signed the Code of Fair Business Practices and 25 percent had not heard about this code.

Vilmorus polled approximately 1,000 Lithuania’s residents and around 500 businessmen.

BNS
Leave a comment
or for anonymous commenting click here
By posting, you agree to terms
Read comments Read comments

Lithuanian police wrap up probe into hacking of beauty clinic

The Lithuanian Prosecutor General's Office and police have wrapped up their investigation into the...

Seimas accepts Vaitekūnas' resignation as head of radio and TV watchdog

The Seimas accepted on Thursday the resignation of Edmundas Vaitekūnas as chairman of the...

Over 60 foreign experts to assess Lithuania's scientific research performance

An international expert assessment of Lithuania's scientific research performance is getting underway,...

Lithuania posts modest results in combatting foreign bribery, but is on right track

Lithuania has, so far, achieved modest results in combating bribery in international business...

Plane makes emergency landing in Vilnius as passenger dies

A Boeing 757 plane made an emergency landing in Vilnius on Tuesday after a male passenger died aboard...