Ensuring even smoother and more accessible services to all residents of Vilnius, the City of Vilnius is introducing a significant innovation to its customers – from now on, everyone will be able to receive a written answer in the language in which they applied.
Vilnius municipality to give answers in four languages
© DELFI / Andrius Ufartas

This innovation was planned earlier, but it became especially relevant when working remotely.

“No matter how banal the saying that the customer is always right may sound, it is very correct, and we must follow it to make customer service convenient for everyone – no matter if they have been living in Vilnius for many years, or have recently moved to the city or have come from abroad, everyone must be served in a form that is convenient to them and in a language that they know best,” said Povilas Poderskis, Director of the Vilnius City Administration.

It has been a few years now that the City of Vilnius serves its customers live in four languages ​​- Lithuanian, English, Russian and Polish, also using sign language consultants. The website of the City is also available in four languages ​​, and from now on correspondence will be available in any foreign language.

“These changes are especially important for residents of a multicultural city. So far, solely written applications and complaints in the official Lithuanian language were examined. However, there are many representatives of national minorities and foreigners, who have chosen the capital as their place of residence and work, living in Vilnius. By accepting and examining letters in other languages ​​we prove that Vilnius is open and free, and assume an international commitment,” says Evelina Dobrovolska, a member of the Vilnius City Council, who initiated this innovation.

This decision will allow any Vilnius resident, who has applied to the City in writing, to submit questions and applications in their native language and to receive answers both in the official language and a translation of the answer or decision to their native language.

It is forbidden to copy the text of this publication without a written permission from DELFI.
|Populiariausi straipsniai ir video

Brazilian student in Vilnius: Lithuania was big mystery for me (7)

Brazilian graduate student Ricardo Schmitz from Recife spent a year in Vilnius studying in a...

Canadian living in Klaipeda: it had to be one-time adventure trip (2)

She first came to Lithuania as a teacher of English almost 30 years ago. It was planned as a one-time...

Kostas from Greece: Kaunas is a very convenient city

“There are a lot of local and international students around and plenty of nice places to meet new...

Pakistani student: people in Vilnius too busy to meddle in affairs of others

As the quarantine period has entered its second month, Pakistani student Haris Qamar from Lahore...

Vilnius municipality to give answers in four languages

Ensuring even smoother and more accessible services to all residents of Vilnius, the City of...

Top news

Veryga: extending lockdown will be proposed once again

Lithuania’s Health Minister Aurelijus Veryga will propose extending the lockdown once again.

One more flight to be resumed from Vilnius

Latvian airline airBaltic is resuming its Vilnius- Tallinn flights on Monday after the Lithuanian...

12 new coronavirus cases in Lithuania

On Sunday, 12 new COVID-19 cases were detected on Lithuania. Since the outbreak of the pandemic, 1635...

Pandemic emptied cinemas: will they survive?

In an attempt to evaluate the long-term effects of Covid-19 on cinema operators, the law firm...

Head of opera theater estimates quarantine losses

Lithuania's National Opera and Ballet Theater has probably lost one million euros because of the...

|Maža didelių žinių kaina